Steel Partners Lighting Shipping Information
Shipping - Free shipping to the lower 48 states only (as indicated on most items). Some items are too large and must be shipped with an oversized status. These items do not qualify for free shipping as other charges may apply. Please contact us for an exact shipping quote to your destination on these items.
Large Orders - Please contact us with the merchandise information and your complete delivery address so we can quote the exact pricing.
Alaska, Hawaii and Canada - Please contact us with your destination requirements and we will quote you estimated shipping fees.
Estimated Shipping Time - Allow 4-6 weeks for non-stock items, or call with your specific needs.
Method of Shipping - Most orders are shipped directly from our distributor's packaging facility via UPS or freight for large orders.
Changes / Cancellations - After your order has been placed, you have 24 hours to cancel the order before any cancellation or modification fees are incurred. After that, you will be responsible for any fees or charges incurred from the vendor as a result.
Order Tracking - If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please contact us with your invoice number and we will respond promptly with the most up-to-date information.
When Your Merchandise Arrives - Please be prepared to inspect your order when it arrives. If you should discover damage, it is your responsibility to notify us immediately. Although damage claims are rare, they can happen and your products are fully insured against freight damage.
Freight Damage - Your products are insured against freight damage, but you need to notify us immediately if there is damage, failure to do so could result in not being properly compensated for the damage.
Satisfaction / Returns - Our customer's satisfaction is the foundation of our success. If you are not satisfied with your purchase upon receipt, you must call 406-297-2547 within 7 days after receiving item(s) for return instructions. Items must be in original condition for a refund minus a restocking fee and 3% credit card fee, if purchased on credit. The restocking fee for Steel Partners products is 50% of the purchase price. Custom ordered products are those which are built from available options or size specified outside of the standard item. When returning an item, you will be responsible for the products safe return to the designated return address. We advise you to repackage and insure the merchandise accordingly. Return shipping charges are not refundable.
Disclaimer - All products are subject to availability. Actual colors may not match your monitor. Prices and or specifications are subject to change without notice. Due to the nature of the internet, this advertising media may contain errors, and may not contain up-to-date information, specifications, products, or prices. Please call customer service for information.
Trademark & Copyright - Products contained herein are protected by U.S. Copyright laws. Duplication of designs without written authorization is forbidden.