Frequently Asked Questions - Answers

Placing Your Order You may order online where possible using the "Add to Cart" buttons provided on the product detail pages. Please remember to fill out all of the options for the product that you are interested in from the options drop down menus on the detail page. When you have made all of your furnishing selections, fill in the billing and shipping information on our secure order form and submit the order. Please remember to put the address to which your billing statement is sent, for the billing address, this will eliminate any confusion and possible rejection of your card. You will receive a confirmation notification via e-mail. Our staff processes web site orders daily. Or call us at 1-866-857-3525 and our LodgeCraft staff will be happy to assist you. You can also fax in your order at 1-(406) 857-2108. If we have any questions regarding your order, we will contact you as soon as possible.


What about sales tax? The State of Montana has no sales tax! Orders may be placed online or by phone or fax. A successful transaction and your ultimate satisfaction with our products and service is very important. We encourage you to call (or e-mail info@lodgecraft.com) and discuss any uncertainties you might have when placing an order. You may call us in Montana at 1-800-296-2032 or (406) 297-2547 or Fax at (406) 297-2548. Our office and showroom hours are Monday through Friday, 8am to 5pm and Saturdays 10am to 3pm (Mountain Time).

Sales Tax and Governing Law LodgeCraft furniture is not responsible for collecting or submitting sales or use taxes for any state other than Montana (which has no sales tax!). All terms and conditions contained in this agreement constitute our Agreement with you, governed by and construed in accordance with the laws of the State of Montana. Exclusive jurisdiction under this agreement is granted to the courts of Lincoln County, Montana. Reasonable attorney fees and/or collection costs will be assessed to and paid by the customer to LodgeCraft furniture where 1. there is any past due unpaid balance under this Agreement, or 2. where a claim or action is brought in any other jurisdiction. LodgeCraft furniture reserves its right to modify this Agreement at any time at its sole discretion.

E-mail is not a secure mode of transmission, so please do not submit credit card numbers via e-mail. All orders are subject to availability and manufacturer's approval. Customers will be contacted within (30) thirty days of manufacturer notification of a discontinued or delayed item or fabric. Manufacturer availability or delay of any item shall not terminate any other portion of the order.


Payment Methods LodgeCraft Furniture accepts personal checks, money orders, cashiers checks, wire transfers and MasterCard, Visa, Discover, American Express or PayPal. We do not accept C.O.D. or payment terms. On furnishings with (3) three weeks or more production times, we require a down payment of 50% of purchase price (including shipping) with order placement with the balance due when products are ready to ship. Products with less than (3) three weeks production time must be paid in full with order placement. In the event you cannot be reasonably contacted for a balance payment credit card authorization, we reserve the right to charge the card number given to us for the down payment.


Personal Privacy/Security Customer satisfaction and your privacy is the foundation of our success. The information collected here will not be sold, given, or made available to any mailing list or any other advertising organization. Within our shopping cart your credit card and personal information is 128-bit Secure Sockets Layer encrypted and secure.


Shipping Costs Shipping costs are included in the price for many items, for those items where shipping is not included the current prices of shipping the item are listed on the detail page for that product. If you have special shipping requests, please contact us at 1-800-296-2032 so that we can assist you.

Alaska, Hawaii, and Canada Shipping Please contact us with your destination requirements and we will quote you estimated brokerage and shipping fees. We regularly ship throughout Canada and often deliver with our own truck if you are in the area near Roosville, B.C. Our large or heavy shipments to Alaska and Hawaii are handled through our shipping contractor in Seattle.


Delivery Methods We use UPS and FedEx for those items which meet their size and weight limitations. Upon request and for an additional charge, we can expedite these shipments. Standard motor freight is used for larger or heavier items. Upon prior notification, your furniture will be delivered "curbside". You will need to be home to accept delivery and unload the merchandise.

Delivery Times Delivery time will vary with manufacturer and individual product. Estimated shipping times are given for each manufacturer and normally these are the longest times not the shortest. If you have a specific delivery time frame, we should discuss this prior to order placement. LodgeCraft will not promise something we don't think is possible to get a sale. Sometimes, through circumstances beyond our control, we do not make a projected delivery schedule. We will do our best to expedite your order, but cannot guarantee an exact delivery day.

Delivery Notification The LodgeCraft staff will include your pre-delivery contact phone number and delivery address on the Bill of Lading. When the freight dispatcher contacts you, please verify (and clarify if necessary) your delivery destination. They will arrange for an approximate time of delivery, usually within a (4) four hour period of time. NOTE: If no one is at home when delivery is attempted, you will incur a minimum re-delivery charge of $75.00 per order. Please make sure someone is at the delivery destination to receive the order. If your home is not accessible by delivery truck (example: summer home in Michigan snowed in during winter months), we may have to transport your merchandise to the nearest accessible point and it will be your responsibility to provide pick-up and transportation to your home. In some cases, remote delivery charges may apply. We will notify you prior to shipping if this should apply or call us if you are concerned.


Order Tracking Shipping time averages (7) seven working days, but can take as long as (15+) fifteen plus working days under unusual circumstances. We include the tracking number of the shipment, when provided by the shipping company, so that you can track your purchase. If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please e-mail us at info@lodgecraft.com or call us at 1-800-296-2032 with your invoice number and we will respond promptly with the most up-to-date information.


When Your Order Arrives Please be prepared to inspect your order when it arrives.Before you sign for the merchandise, please inspect the contents. It is your responsibility to inspect all freight and note damage before signing the Bill of Lading. Please make arrangements to have help moving larger items into your residence, drivers are usually alone and do not uncrate items. Check the Bill of Lading and verify that the quantity of packages delivered agrees with what the BOL indicates left the factory. You may have to open the cartons, in the case of motor freight, to look for transit damage. Please do not sign the Bill of Lading until you are sure the merchandise has been delivered in good condition. If damage is acceptable/fixable - note damage to packaging and items on the delivery receipt. If the merchandise is unacceptably damaged, PLEASE refuse the shipment and call us at 1-800-296-2032 or e-mail info@lodgecraft.com. If the driver is unwilling to wait for a full inspection, please make note of it on the BOL. For example write on the BOL "Driver is unwilling to wait for a full inspection, there is no seen damage". This may help protect against unseen damage. Although damage claims are rare, they can happen and your products are fully insured against freight damage.


Cancellations and Return Policy After your order has been placed, you have 24 hours to cancel the order before any fees are incurred. Any fee or charges incurred for late cancellation or changes to your order after the designated time period will be applied to you directly.


Satisfaction / Returns Our customers' satisfaction is the foundation of our success. If you are not satisfied with your purchase upon receipt, you must call 406-297-2547 within 7 days after receiving item(s) for return instructions. Items must be in original condition for a refund minus a restocking fee. The restocking fee for a standard stocking item varies depending on manufacturer, please see manufacturer specific page for more details. The restocking fee for custom ordered products is 50% of the purchase price. Custom ordered products are those which are built from available options or size specified outside of the standard item. In general, all of Old Hickory Furniture, Back to Nature, Montana Renaissance, Montana Lodge, Bentwood, Aspen Ridge and some other furnishing and lighting products are considered custom as each item is built specifically for the customer according to optional specifications. When returning an item, you will be responsible for the products safe return to the designated return address. We advise you to repackage and insure the merchandise accordingly. Return shipping charges are not refundable.


Credits and Accounts The crediting of credit card accounts shall be governed exclusively by this Agreement. In the event we determine to provide credit to your account in accordance with the terms and conditions of the Agreement, after verification, LodgeCraft furniture will issue credit to the original account number charged. Anticipate account crediting within (30) thirty days of our notifying you of your account credit amount.


Warranties All products sold by LodgeCraft Furniture are purchased with a full manufacturer's warranty. These warranties vary in length and conditions by manufacturers. All our suppliers have been chosen for their proven record of customer satisfaction. Specifics on getting warranty service will depend on the item, nature of problem, manufacturer and your location. Keep in mind that warranties do not cover labor or transportation beyond one year; even a lifetime warranty covers replacement parts only. Although LodgeCraft cannot guarantee our customers pleasure in their selection, we warrant that all merchandise will be shipped in a manner meeting standards set by the manufacturer. The manufacturer's warranty begins at the time merchandise is delivered. Except for this, there are no other warranties expressed or implied, including but not limited to, implied warranties of merchantability, fitness for particular purpose, product availability, manufacturer order approval, order fulfillment time, etc., and all such warranties are specifically disclaimed. LodgeCraft furniture shall not be responsible for any indirect, special, or consequential damages related to warranty of product or delivery timing other than as specifically set forth herein. Please call us during normal business hours if you have any further questions and we will be glad to help you.


Freight Damage Your products are insured against freight damage. Should freight damage be determined, please sign the Bill of Lading indicating the damage and we will either arrange to have the merchandise repaired to factory new conditions or replaced at no cost to you and as expeditiously as possible.


Trademark & Copyright LodgeCraft is a registered trademark of LodgeCraft Furniture contained herein are protected by U.S. Copyright laws. Duplication of designs without written authorization is forbidden.


Disclaimer All products are subject to availability. Actual colors may not match your monitor. Prices and or specifications are subject to change without notice. Due to the nature of the internet, this advertising media may contain errors, and may not contain up-to-date information, specifications, products, or prices. Please call customer service for information. Pine Furniture - Lodgepole Pine cracks or "checks" as we call them, are the result of the cellular structure of the log contracting as it dries and are not considered defects. This is a natural and enhancing characteristic of dead standing Lodgepole Pine. This is one of the features that draw people to the natural, rustic look of log furniture. The structural integrity and strength of our log furniture is not compromised in any way by the checks, for this reason, we can completely stand behind the excellence of our Log Furniture.