Artisan Shipping Information
Shipping - Most Artisan Home Furniture items are shipped via Motor Freight. You will need to make arrangements to receive the shipment when the freight contractor calls to notify you of delivery. Free shipping on Artisan Furniture purchases over $1500. Orders under $1500 please add $150 per item ordered for shipping.
Large Orders - Please contact us with the merchandise information and your complete delivery address so we can quote the exact shipping fees.
Alaska, Hawaii and Canada - Please contact us with your destination requirements and we will quote you estimated shipping fees.
Estimated Shipping Time - Production times will vary because of the unique hand crafted process and may be up to 3-8 weeks. If you have a specific delivery time frame, we should discuss this prior to order placement. We will not make impossible promises to get a sale. We convey honest, realistic expectations. Sometimes, through circumstances beyond our control, we do not make a projected delivery schedule. We will do our best to expedite your order, but cannot guarantee an exact delivery day.
Method of Shipping - Smaller items are shipped Standard UPS or FedEx. Larger items / orders will ship motor freight.
Changes / Cancellations - After your order has been placed, you have 24 hours to cancel the order before any cancellation or modification fees are incurred. After that, you will be responsible for any fees or charges incurred from the vendor as a result.
Order Tracking - If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please contact us with your invoice number and we will respond promptly with the most up-to-date information.
When Your Merchandise Arrives - Please be prepared to inspect your order when it arrives. If you should discover damage, it is your responsibility to notify us immediately. You may have to open the cartons, in the case of motor freight, to look for transit damage. Please do not sign the bill of lading until you are sure the merchandise has been delivered in good condition. If you should discover damage, it is your responsibility to notify us immediately. You must sign the bill of lading with a note describing the damage you see. Although damage claims are rare, they can happen and your products are fully insured against freight damage.
Freight Damage - Your products are insured against freight damage, but you need to notify us immediately if there is damage, failure to do so could result in not being properly compensated for the damage.
Satisfaction / Returns - Our customer's satisfaction is the foundation of our success. If you are not satisfied with your purchase upon receipt, you must call 406-297-2547 within 7 days after receiving item(s) for return instructions. Items must be in original condition for a refund minus a restocking fee and 3% credit card fee, if purchased on credit. The restocking fee for furniture is 50% of the purchase price. When returning an item, you will be responsible for the products safe return to the designated return address. We advise you to repackage and insure the merchandise accordingly. Return shipping charges are not refundable.
Disclaimer - All products are subject to availability. Actual colors may not match your monitor. Prices and or specifications are subject to change without notice. Due to the nature of the internet, this advertising media may contain errors, and may not contain up-to-date information, specifications, products, or prices. Please call customer service for information.
Trademark & Copyright - Duplication of designs without written authorization is forbidden.