Capel Rugs
Shipping Information

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Shipping - Free shipping to lower 48 states. Please call for ship quote to Alaska, Hawaii or Canada. Shipping time will vary depending on availability at time of order. Ships via UPS or FedEx.

Large Orders - Please contact us with the merchandise information and your complete delivery address so we can quote times and if shipping might apply.

Estimated Shipping Time - Shipping time will vary depending on availability at time of order.

Method of Shipping - Most orders are shipped directly from Capel Rugs via FedEx or UPS. Some larger items may be shipped via Motor Freight.

Changes / Cancellations - After your order has been placed, you have 24 hours to cancel the order before any cancellation or modification fees are incurred. After that, you will be responsible for any fees or charges incurred from the vendor as a result.

Order Tracking - If delivery contact is not made approximately (10) ten working days from shipping notification, you may want to check on the transit location of your order. Please contact us with your invoice number and we will respond promptly with the most up-to-date information.

When Your Merchandise Arrives - Please be prepared to inspect your order when it arrives.  You may have to open the cartons, to look for transit damage.  If you should discover damage, it is your responsibility to notify us immediately. Although damage claims are rare, they can happen and your products are fully insured against freight damage.

Freight Damage - Your products are insured against freight damage. Should freight damage be determined, we will either arrange to have the merchandise repaired to factory new conditions or replaced at no cost to you and as expeditiously as possible. You must sign the Bill of Lading with a note describing the damage you see.

Satisfaction / Returns - Our customer's satisfaction is the foundation of our success. If you are not satisfied with your purchase upon receipt, you must call 406-297-2547 within 7 days after receiving item(s) for return instructions. Items must be in original condition for a refund minus a restocking fee and 3% credit card fee, if purchased on credit. The restocking fee for Capel Rugs is 25% of the purchase price. The restocking fee for custom ordered rugs is 50% of the purchase price. Custom ordered rugs are those which are built from available options or size specified outside of the standard item.

When returning an item, you will be responsible for the products safe return to the designated return address. We advise you to repackage and insure the merchandise accordingly. Return shipping charges are not refundable. 

Disclaimer - All products are subject to availability.  Actual colors may not match your monitor.  Prices and or specifications are subject to change without notice. Due to the nature of the internet, this advertising media may contain errors, and may not contain up-to-date information, specifications, products, or prices.  Please call customer service for information.

Trademark & Copyright -  Capel Rugs is a registered trademark of Capel contained herein are protected by U.S. Copyright laws.  Duplication of designs without written authorization is forbidden.